Offre d'emploi Tunisie:Aramex
Description:
Aramex, a leading global provider of comprehensive logistics and transportation solutions, is looking for: Customer service (F)
ACCOUNTABILITIES:
– Has intimate knowledge of customer needs and the ability to provide solutions.
– Manage daily customer complaints and ensure timely resolution.
– Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.
– Monitor the changing needs of the service, liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
Exigences de l'emploi:
JOB REQUIREMENTS:
– Bachelor Degree in English / Business / Marketing or related fields
– English / French proficiency
– Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
Competencies and skills:
– Customer Service Orientation, relationship
– Building, Teamwork
– Communication and Interpersonal Skills
– Ability to manage difficult or angry customers
– Problem solving skills
– Business writing skills (responses to customers, procedures, standards…etc )